Warranty

Quality & Germination Guarantee

At Sow Seeds, we are dedicated to supplying high-quality seeds, tools, and gardening equipment. As a DEFRA-licensed seed packer, all our seeds are laboratory tested and trial-grown to meet or exceed strict UK germination standards. All seeds that we sell have been germination tested twice before resale. Consequently, we can take no responsibility for the suitability to your local conditions of any variety offered, the indicative cultivation advice provided or ultimately the variety's performance.

This guarantee covers faults resulting from defects in materials or workmanship under normal, intended domestic use.

What Is Not Covered

This policy does not cover:

  • Poor germination or crop failure resulting from unsuitable weather, improper sowing, poor soil conditions, pests, or incorrect storage after delivery.

  • Normal wear and tear on gardening tools and equipment.

  • Damage caused by misuse, neglect, accidental damage, or improper handling.

  • Products that have been modified, altered, or repaired by an unauthorized person.

  • Non-defective items beyond our standard returns period.

Guarantee Conditions

Your claim may be void if:

  • Hardware or equipment has been repaired or modified by an unauthorized third party.

  • Equipment or tools have been used outside their intended gardening purpose.

  • Proof of purchase cannot be provided.

  • The issue is caused by external environmental factors rather than a manufacturing defect.

How to Make a Claim

To submit a quality or warranty claim, please contact our customer support team:

  • Phone: 01172 020 510

  • Email: via our online contact form

When submitting your claim, please provide:

  • Your order number and proof of purchase.

  • The batch number (found on seed packets, where applicable).

  • A clear description of the issue.

  • Photographs showing the issue or fault where possible.

Inspection & Resolution

In most cases, clear photographs and details will allow us to assess your claim without needing items returned.

If a return or physical inspection is necessary, our team will guide you through the process. Where a claim is approved, we will resolve the issue by providing:

  • A replacement packet of seeds or equipment where stock is available.

  • An equivalent alternative product if the original line is out of season or stock.

  • A refund for the affected item where replacement is not suitable.

Processing Time

We aim to acknowledge all claims within 2 working days. Once reviewed, approved replacements or refunds will be processed promptly to ensure your growing season stays on track.

Your Consumer Rights

This guarantee is provided in addition to your statutory rights under UK consumer law. Nothing in this policy limits or excludes your legal rights under the Consumer Rights Act 2015.