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Terms & Conditions

1. Privacy Policy
1.1 Any information supplied by you will only be held and used for our purposes in order to conduct business with you and to improve our level of service. We will not pass on your details to any third party without your express agreement. Please note that we do not store any customer’s financial details.
1.2 We will only send you emails or other information where you have given us your consent.
1.3 We will not sell, rent, share, trade or give away without your permission any information we hold about you. We may ask you for some additional information from to time to time to help us improve our service to you – this is entirely voluntary and will be clearly highlighted as such.
1.4 Should you wish to be removed from our mailing lists all you need to do is contact us and all further contact with you will cease.
1.5 We may use technology to track the patterns of behaviour of visitors to our website. This can include using a ‘Cookie’ – this a small piece of information that is stored on your computers hard drive by your browser. You can modify your browser to prevent this happening.

2. Prices and Availability
2.1 Prices quoted are in British pounds (£) and are accurate at the time published but may be subject to change. Sow Seeds are not VAT registered and therefore no VAT will be charged on your order.
2.2 If the price goes up or down in between you placing and receiving your order, we will honour the original price.
2.3 Products are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled we will let you know.

3. Descriptions and Substitutions
3.1 Whilst we make every effort to show and describe our products as accurately as possible, in rare cases the final product may differ slightly. All images shown on this website are purely for illustrative purposes only.
3.2 We occasionally substitute products of a similar description, where for example the original item becomes unavailable. In the event that you are not happy with the substitute we send you may return this to us immediately for a full refund.

4. Payment & Security
4.1 We use Sage Pay to collect and process transaction information. All transaction information passed between Sow Seeds and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. Sow Seeds do not have any access or store your credit card details. Full details of Sage’s security policy can be viewed at http://www.sagepay.com/security_policy
4.2 We accept payment for goods using most major credit and debit cards or PayPal account. Payment for the full amount of your purchases is collected at the time of order no matter when the goods are to be delivered. We do this to avoid problems of cards no longer being valid at the date of delivery and to reduce administration costs when orders are fulfilled in stages (and so saving you money in the longer term). Should any items not be available we will refund you the amount in full by the same method as your payment as soon as we are aware of the difference.

5. Risk & Ownership
5.1 Risk of damage to or loss of the goods passes to you at the time of delivery to you (or the agreed delivery address), or, if you fail to take delivery at the agreed time, when we tried to deliver.
5.2 You will own the goods once they have been successfully delivered and when we have received cleared payment in full.

6. Liability
6.1 We will not be liable for any loss caused to you by late delivery of seeds or other products, or consequential and/or subsequent loss once you have accepted delivery.
6.2 We will not be liable for any loss or damage to goods once they have been delivered in accordance with your delivery instructions.
6.3 This site should only be used for information purposes. We shall not be liable for any damage or loss that may occur in the use of any of the information contained or advice given in this site excepted as stated in the terms and conditions of sale (where applicable) and to the extent that such liability cannot be excluded by law. We are not responsible for the sites accuracy, although every effort has, is and will be made to ensure that the information contained is correct and up to date, nor for its fitness for a particular purpose or the reliability of access to this site.
6.4 We will not be liable for damages or losses resulting from your use of or inability to use this site. Neither do we guarantee that this site will operate free of error or that it is free from computer viruses or any other contaminating computer programme. We will not be liable to you or in breach of contract for delay or failure to perform due to any causes beyond the reasonable control of us or our suppliers, including but not limited to Acts of God, civil commotion, industrial dispute, riots, flood and legislation.

7. Free Seed Offers
7.1 From time to time we may offer free seed promotions with certain products.These items are subject to availability and will not show up on your order. These seeds have no cash alternative.

8. Cancellation
8.1 If you wish to cancel an order, you should email debbie@sowseeds.co.uk. Because many of our goods are perishable, please do not return them to us without first contacting us. We reserve the right to cancel any order. Your statutory rights are not affected by any of these business terms.

9. Delivery
9.1 Orders are dispatched promptly by post or parcel carrier, but please allow 7-10 days for delivery. You will receive an order acknowledgement by email.
9.2 If a parcel is returned to Sow Seeds due to an incorrect or incomplete postal address being supplied or if the customer has failed to respond to a card left by Royal Mail or the courier, then Sow Seeds is not responsible for the additional postal charges and can not resend the parcel until an additional payment has been made to cover the additional postal charge.

10. Loyalty Points
10.1 In order to use the loyalty points in any way you must agree to following:
•    We reserve the right to terminate the loyalty points scheme at any time without prior notice.
•    Loyalty points are valued at 5p each only by Sow Seeds Ltd, they are completely virtual and have no real world value. As such you cannot claim them back for cash.
•    Points are issued entirely at our discretion and are not an entitlement. However we endeavor to have them issued automatically and evenly without bias, providing you have or create an account during the checkout process.
•    We reserve the right to adjust the value of points, both for points yet earned and already earned without prior notice.
•    We reserve the right to adjust the number of points earned per amount spent at our discretion without prior notice.
•    Points will never be issued historically, the points system was created on 21/01/2013 and only orders after that date will earn points – subject to these conditions.
•    If you use your loyalty points and gain a totally free order, we can only ship that order to the UK.

11. Use of this site
11.1 You may view or print individual pages from this site for your own personal use but you may not copy, reproduce, modify, distribute, republish, re-sell, display, post or transmit any part of this site without our permission.

12. Refund / Return Policy
12.1 We will issue a refunds ONLY on seeds returned in un-opened bags or containers. A 25% re-stocking fee will apply to all returns and will be deducted from your refund. No refund will be issued on shipping charges for returned products. The seeds must be returned within 14 days of the date the original order was shipped.

13. Changes to the terms
13.1 We reserve the right to remove, modify or change without notice any information on this site from time to time. We may also change these terms at any time by posting notice of the changes on the site. If you use the site after any changes have been made you will be bound by the new terms. You should therefore ensure that you read the terms each time you use the site.

14. Governing law and jurisdiction
14.1 These terms and your use of this site are governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the Courts of England and Wales.